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Digital Agent Blog

  What would happen if a winter storm hit your business today?  The extent of damage and downtime your business incurs is dependent on how prepared you are for the unpredictable winter. What is your disaster recovery plan? Here are a few things to consider when preparing your business for winter: Plan, Plan, Plan, and Plan Some More. It's good to be ready for the worst. Plan everything...

Thinking about upgrading your business phone service to a Managed Service Provider?  Is your business phone system more than 7 years old? Of the many benefits your business achieves by upgrading, one of the most important is improving your customers overall experience. Proper implementation of Interactive Voice Response (IVR) is the first step to giving your customers the best experience. Veer off...

DIGITAL AGENT ENGINEERS SOLVE COMPLEX PUZZLES FOR OUR CUSTOMERS EVERY DAY. CAN YOU SOLVE THE PUZZLE WE CREATED FOR YOU? QUESTION: How long would it take a hacker with an algorithm that allows him to try 350 billion character attempts per second to crack an 8 character password with lowercase, uppercase and numerical digits? Key: LC = lowercase (26 possibilities) UC = uppercase (26 possibilities) NUM...

Over the past few years, Atlanta has been lauded for its cost-friendly environment for doing business. Atlanta startups have a record of growing third fastest in the U.S. from 2007 to 2012. Trying to start a business in Atlanta? These 5 services are critical in helping your business to grow and thrive: 1. Business Phone Services Whether you run a scrappy startup or a multi-billion...

Usage of traditional business phones is declining. Instead, businesses are opting for VoIP (Voice over Internet Protocol) phone systems. There are a number of reasons for this, chief among them being VoIP's lower upfront cost and better feature set. Here's a brief overview of the history of VoIP along with some predictions as to where it may go in the...

Is cloud computing right for your business? The past decade has experienced explosive growth in the cloud computing sector. Before transitioning to the cloud, you should understand its benefits as well as any potential setbacks. The Pros Although the cloud provides your business with countless benefits, the most important ones include: a)    Scalability You don’t have to worry about regularly purchasing new IT infrastructure...

Business phone, internet, and IT engineers are seeking a visionary working environment that empowers them to achieve their best work. Salary and benefits have been eclipsed by the demands of a savvy workforce who seek both life satisfaction and high pay. Our engineers strive to work in a cutting-edge environment where they solve challenging problems, learn new technology daily, and become a valued...

The perks some companies are offering when competing for qualified employees have become somewhat extreme.  Free beer on Fridays, a personal assistant for every employee, unlimited vacation are just a few, to seemingly bribe candidates into joining their company. These perks are certainly enticing, but what really motivates business phone, internet, and IT engineers to choose one company versus another?   According...

DIGITAL AGENT ENGINEERS SOLVE COMPLEX PUZZLES FOR OUR CUSTOMERS EVERY DAY. CAN YOU SOLVE THE PUZZLE WE CREATED FOR YOU? QUESTION: What is the largest number of pie pieces you can make using only 4 straight line cuts? (Cuts must be straight and start at one edge and end at another.) *BONUS: What about with 7 cuts? ANSWER: To cut the pie into the maximum...

Just one phone call alerts Digital Agent engineers to the complex IT challenges of our clients.  Our team of tech-savvy professionals are enthusiastic and knowledgeable about the future of the business phone, internet, and IT industry. But, it is Digital Agent’s dedication to customer service that separates us from other business technology providers.   The quality of customer service of any...