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Digital Agent Blog

Digital Agent engineers solve complex puzzles for our customers every day. Can you solve the Puzzle we created for you? QUESTION: Josh and Chris are solving problems and protecting Atlanta businesses from evil in the voice & data support queue. They have 10 more tickets to go for the day! According to the process, they take turns claiming tickets until there are...

75% of all our employees are engineers, and we are hiring more! At Digital Agent, we are the only Atlanta provider capable of delivering 100% of a company’s voice, data network and IT services and we love engineers! Are you a true technology geek who wants to work with the best? Are you so passionate that you are the first to know...

Does your business suffer from internet outages and downtime? Today’s advances in internet and telecom technologies should prevent this from happening, but it still does! The impact of internet downtime has never been more significant. Downtime results in reduced web traffic and lost revenue. It also lowers employee productivity and can damage your brand. According to the 2015 IHS Markit study, North...

Digital Agent engineers solve complex puzzles for our customers every day. Can you solve the Puzzle we created for you? QUESTION: A large unnamed telco company decided to install two telephone poles along the highway. Unlike Digital Agent, this company does not have front line engineers to help determine how far apart the new poles should be placed from each other. Based...

Today’s telecommunications networks are critical to business. Having the right equipment and service allows your business to be responsive to your customers at a moment’s notice. The complexity of these networks demands that you have the right partners ensuring that your business stays up and running. This excites our telecom engineers at Digital Agent. Our engineers are true superheroes who deliver...

Atlanta is becoming a technology and engineering company powerhouse. There are engineers and companies of all types: internet, VOIP, startups, incubators and more. At Digital Agent our employees are almost entirely engineers, so if you are a geek at heart, you will fit right in! You can work with a passionate local company, not a giant where you can get...

Think you don’t need an internet solution customized for your business? You don’t if: you only want the lowest price possible the reliability of your network is not important to your business you have nothing else to do but spend time on the phone with customer service you know everything possible about business internet systems and technologies you have...

Your current business internet service provider may be a large company that offered you a great deal: a low price. But over time you notice that your service isn’t as good. You realize the big company doesn’t understand your business needs. Smaller companies may provide the same results: start with a great price and end with poor performance and service. Today’s...

Is your business phone system in need of an upgrade? Are you unhappy with the support you get from your Atlanta business VOIP phone service provider? Stop wasting time and money! Digital Agent can help you manage your costs and increase performance. We are a responsive local company supporting you 24/7/365. Hard to believe? We are changing the paradigm at Digital...

Your internet connection goes down, so you call customer service only to reach an automated system. You punch in ‘0’ to get an actual human to speak with and end up in an automated loop. You’ve wasted your time and are frustrated.  Sound familiar? Yes, we love the benefits of technology, but customer service continues to be a terrible experience. It...