How to take internet connection outages, phone glitches off your plate
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How to take internet outages and phone glitches off of your plate

How to take internet outages and phone glitches off of your plate

internet connectionToday a secure and reliable internet connection is a tool every business must have. Despite technological advancement, internet outages continue to detain millions of businesses around the globe.

An internet outage for a business means revenue losses. That is why it is essential to have a plan if and when outages happen.

Below are a few tips that could help you prepare for internet outages.

Invest in Backup Internet Connections

Have a backup plan.  Most businesses get around this by using different types of internet connections at the same time. Whether your business’s mission critical services are access to a CRM tool, cloud software, email, or emergency hotlines or a guided VMR, chances are that your business is dependent on internet uptime. What is your current solution?

Utilize SD-WAN Technology

SD-WAN stands for Software-defined Networking in a Wide Area Network. This technology makes it possible to use multiple internet connections as one.

The software monitors the changes in the network and redirects traffic to the most reliable system. Your technology solutions provider can walk you through the best way to set this up.

Proactive Monitoring

In the event of an internet outage, people usually assume that there is an ‘external’ outage. It is crucial first to confirm that the problem isn’t on your network. Human error causes 50% of internal outages; capacity constraints and component failures, the remainder.

Digital Agent can monitor your network and even ensure that all connections are secure.


Whether you are a big corporation or a small business owner, internet outages and phone glitches are undesirable.

When internet is one of your company’s mission critical components, you really need an expert to implement the right solution. Digital Agent is an end-to-end voice, data and IT support solutions provider.  Because we have experience in the entire business tech environment, we are experts at integrating your internet solutions to work seamlessly with your size, strategy, functionality, and other technology. Having reached a 20-year milestone in delivering these solutions, we are confident that we can transition you into any of the aforementioned platforms.