Why Companies Still Use Desk Phones - Digital Agent Blog
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Why Companies Still Use Desk Phones

desk phones

Why Companies Still Use Desk Phones

If you keep up with technology trends, you might assume that desk phones are obsolete. Nothing could be further from the truth.

Once the mainstay of business communication, the desk phone isn’t going away anytime soon. Statistics show that a decent number of businesses still use it for their communication needs.

Why Desk Phones are Still Popular

So what are some of the reasons for the desk phone’s continued existence? The most pivotal are:

Features, Features, Features

Most people think the desk phone has remained unchanged for decades. In actual sense, it has evolved into a smart communication solution. Modern desk phones are remarkably affordable and generate reports, web-based control interfaces, the ability to integrate with various other applications, and the ability to use complicated queues and team specific call-rules.

These enable easy access to company directories and the ability to manage teams both at the office and in the field.


Internet adoption in products has grown in leaps and bounds. It has revolutionized mobile phones, and desk phones as well. VoIP technology enjoys widespread use in business settings due to its price, and also because VoIP uses packets, much more information can be carried over the network to support and enhance your communication needs.


Although companies nowadays allow employees to use their personal mobile phones for business, this presents a business risk. Such phones are not as secure as your company-issued devices, which makes it easier for data to leak.

Reliability and Clarity

If there’s one thing that everyone agrees on about desk phones, it’s that they were extremely reliable. Their voice clarity is top notch, unlike mobile phones and other communication devices that are prone to network interruptions. This makes them a better option for enterprises that depend heavily on phone services.

Protection Against Turnover

Turnover is an unavoidable reality that raises a number of security issues such as data protection. Without a secure phone solution employees’ access to trade secrets, customer contacts, and other sensitive information outside of professional use means they can disrupt your operations.

Final Thoughts

At Digital Agent, we know desk phones will keep playing an important role in business communication. Our two decades of experience in B2B phone service provision means we’re best placed to handle your business phone needs. We offer a complete suite of desk phone solutions including a web-based interface, call centers, data analytics, mobile solutions, and seamless integration.

We are based in Atlanta, but offer our services all over the US and Canada. Feel free to contact us today for more information.